How Can We Help?
I’m Missing Points or Airline/Partner Rewards
If more than 7 days have passed since your stay and your points or airline/partner rewards haven't been posted to your account, please submit a missing points/miles form.
How Do I Check My Account Balance?
Please login and review your account to check your account balance and earning activity.
Where Do I Update My Account Information?
To update your personal information (Address, Phone, Earning Preference), please call Customer Care at 1-800-237-8483.
How Do I Set Up Online Account Access?
If you have a membership number but do not have a password and/or wish to add an email address to your profile, please contact Best Western Rewards® Customer Service by phone. If you previously provided an email during enrollment and have forgotten your password, visit Password Help to have your password emailed to you.
I Lost My Card. How Do I Order a New One?
If you have lost or misplaced your Best Western Rewards® membership card, log in to your account and click on either "New Member Card Kit" or "Replacement Card Kit". A new card will be sent to you, usually in less than two weeks.
How Do I Register for Promotion?
There are many exciting promotions that Best Western Rewards® has available throughout the year. Learn about and register for any of our current promotions by visiting our rewards offers page.
How do I Earn Best Western Rewards® points?
Best Western Rewards® members can earn points by staying at Best Western hotels, shopping, converting points from other rewards programs or using services from our preferred partners, which can then be used for FREE room nights, retail gift cards, and so much more! Visit our Earn page to learn more.
How do I Redeem Best Western Rewards® points?
Best Western Rewards® points can be used for a variety of awards, including free room nights, Best Western Travel Card®, Airline rewards, gift cards for shopping, dining and entertainment. Visit our Redeem page for a complete list of awards.
Other Frequently Asked Questions
View our complete FAQs.